Frequently Asked Questions
Find answers to our most commonly asked questions below. If something is missing, feel free to contact us.
Product
Are all Kopari sunscreen products reef-safe?I have acne-prone/oily skin. Can I use Kopari products on my face and bod?What skin types will benefit most from Kopari products?Can I use your products when pregnant?Do you offer samples of your products?What is the shelf life on your products?My Coconut Melt arrived solid. Help!Are your products vegan & cruelty-free?Do your products contain fragrance?Do your products contain sulfates, parabens, phthalates, etc?
Orders
Can I use more than one discount code at checkout?How can I check the status of my order?How do I modify or cancel my order?This is an example of a question that a customer might ask
Shipping & Billing
My order is over $39, why am I being charged for shipping?Tracking states my order was delivered, but it wasn’t. Where is my order?How do I receive my gift card? How do I use it?Where does Kopari ship to?What shipping methods are available?When will my credit card be charged?What forms of payment do you accept?Where can I purchase Kopari products internationally?
Returns & Exchanges
What is your return policy?How soon will I get my refund?What items are non-refundable?Does Kopari cover the cost of shipping for returns?What if my product is damaged?